Travel Terms and Conditions

Please read the following Terms and Conditions carefully before purchasing a coneystanleyEvents Tour package. By placing a booking with CSE, you agree to be bound by each of the provisions of these Terms and Conditions.

References to “CSE”, “us”, “we”, and “our” are to coneystanleyEvents Limited and references to “you” are to you as the customer that purchases (or otherwise obtains) a travel package from coneystanleyEvents.

1. Booking Conditions

  • 1.1 Age: You must be at least 18 years old to purchase an coneystanleyEvents (CSE) package.
  • 1.2 Lead booker: If you are making a booking for more than one person, the person submitting the online booking or who signs the booking form is the a lead booker. The lead booker is responsible for:
    (a) Making full payment on the price of the package(s) purchased, including any insurance premiums and cancellation or amendment charges
    (b) Keeping all other people for whom the booking is made fully informed, as all documents and information regarding the package will be sent to the lead booker.
  • 1.3 Insurance: You must purchase adequate travel insurance for you and all others members of your party at the time of purchasing your coneystanleyEvents Tour package.
  • 1.4 Consent to photos: Photographers and film makers may be in attendance on tour and may capture your image. It is a condition of purchase of a tour package that you consent to use of your image and likeness by us for whatever purpose we see fit, including marketing our services in brochures and/or any website. If you do not wish to provide your consent under this clause 1.4, you must advise us prior to the travel date.

2. Prices

  • 2.1 All prices are stated in New Zealand Dollars per person (accommodation is on a twin-share basis), and includes any applicable GST.
  • 2.2 Prices are based on payment by internet banking or cheque. Purchases using credit card will incur a credit card service charge (outlined in 3.4 below) which is not included in the package price.
  • 2.3 Please note that for contractual reasons, the package price cannot be itemized. The package price only includes the services specified in your itinerary. Any personal incidental costs incurred during travel are excluded.
  • 2.4 Each amendment made to the booking within 90 days of travel will incur an amendment fee of $100 per amendment per person, in addition to any fees charged by suppliers. No changes are permitted within 14 days of the travel date.
  • 2.5 Prices are based on supplier costs, exchange rates, taxes, levies, and surcharges at the time of publication. Prices are subject to change due to currency fluctuations, inflation and/or increase in supplier costs and regulatory charges at any time until full payment is received. If we advise you that the price of the tour has changed substantially pursuant to this clause 2.5, you have the right to cancel your booking in accordance with clause 4.4 and we will refund your deposit to you.

3. Deposit and payment

  • 3.1 Our contract with you begins upon receipt of deposit and/or full payment. After placing a booking, you will receive:
    (a) A booking confirmation which details the inclusions of the package(s) purchased; and
    (b) The applicable invoice and/or receipt.
    These should be checked very carefully, and if any details are incorrect you must inform us within five working days.
  • 3.2 If you make a booking more than three months before the travel date:
    (a) A non-refundable deposit of 20% of the package price (and confirmation of travel insurance purchased) is due at the time of booking
    (b) A non-refundable deposit of 30% of the package price (and confirmation of travel insurance purchased) for international travel packages is due at the time of booking
    (c) Full payment for airfares quoted outside of group allocations is due at the time of booking
    (d) Final balance is due three months before travel date
  • 3.3 100% payment is due at the time of booking (along with confirmation of travel insurance purchased) if you place your booking within three months of the travel date.
  • 3.4 Payments can be made by online bank transfer, cheque, Visa, Mastercard, or American Express. Please note that a credit card service charge of 2.0% will be incurred for any payments made by Visa or Mastercard and 3.1% for any payments made by American Express.
  • 3.5 If you pay by internet banking, please quote your booking reference and surname or invoice number to enable us to allocate your payment correctly.
  • 3.6 Payment by cheque will be accepted if the cheque is drawn on a New Zealand bank account.
  • 3.7 If we have not received payments within the timeframes outlined above, we reserve the right to cancel your booking as outlined in the CANCELLATION section below.

4. Cancellation

  • 4.1 All cancellations must be advised in writing by post or email to from the person who made the booking, and are only effective from the date they are received by our office.
  • 4.2 Except as provided under clauses 2.5 and 8.3 your deposit (of either 20% or 30% of the package price) will not be refunded to you if you cancel your booking for any reason at any time before the travel date.
  • 4.3 If cancellations are made within 14 days of the travel date, all payments received are non-refundable.
  • 4.4 Should you decide to cancel under clauses 2.5 or 7.3, you must exercise your right to do so within 14 days of the issue date printed on your revised invoice. On receipt of your notification that you wish to cancel, we will refund your deposit to you and we will have no further liability to you.

5. Unused services

  • 5.1 Once your package services have commenced, refunds will not be provided where due to illness or personal choice you do not utilise part of or all of the package inclusions.

6. Changes by us

  • 6.1 Because packages are planned several months in advance, we may occasionally need to make changes to package inclusions. We reserve the right to make changes to your itinerary at any time.
  • 6.2 We will advise you of changes at the earliest possible date.
  • 6.3 Some suppliers of the services included in your package reserve the right to cancel or amend the services they provide. As such, CSE will use reasonable endeavours to provide alternative services, however we cannot be held responsible for any such changes imposed by the supplier.

7. Tour group sizes

  • 7.1 Prices and arrangements have been made based on minimum group sizes. Completion of the booking and payment process for the tour package is not confirmation that the tour will proceed.
  • 7.2 In the event that minimum tour numbers are not met, we reserve the right to impose a surcharge, amend itinerary events so that the tour may proceed, and/or cancel the tour.
  • 7.3 Should we choose to impose a surcharge, you will have the right to cancel in accordance with the provisions of clause 4.4. Should we choose to cancel the tour, you will be entitled to a full refund of the monies paid by you to us and we shall have no further liability to you.

8. Flights

  • 8.1 Where flights are listed as a package inclusion, special group airfares have been included in the package pricing. Where packages including group airfares are no longer available, we are happy to assist with adding a flight to an available package for an applicable booking fee.
  • 8.2 As airlines reserve the right to alter schedules, CSE cannot be held responsible when confirmed flights are subsequently changed or cancelled. Once issued, airline tickets are non-refundable and non- transferable. Please refer to the airline fare rules and conditions of carriage.
  • 8.3 Domestic connections from main centres will be specified if available. Special add-on fares from other domestic points within New Zealand are available at extra cost. Please contact us if you require assistance in this regard.
  • 8.4 All taxes and fees associated with the airfare (including fuel surcharges, departure taxes and government levies) are included in the package price but are subject to change without notice.
  • 8.5 Subject to availability and payment of the additional costs, you may upgrade your flights. If flight upgrade payments are non-refundable we will notify you of this beforehand and as such if you cancel a package that includes an upgraded flight you will not be reimbursed for these payments.
  • 8.6 Earning Airpoints/Status points will depend on what your package is. Please check at time of booking.

9. Accommodation

  • 9.1 While we will do everything possible to secure your preferred room request with the hotel, we are unable to guarantee these requests due to limitations on the number and types of rooms available.
  • 9.2 Hotel and facility descriptions on the CSE website and other publications are based on current hotel guides and information provided by suppliers and may change at any time. Pictures may not show the particular room, decor, view, or other specifications included in your booking.
  • 9.3 Bonds or credit card imprints may be required by hotels. These are usually requested by the hotel at the time of check-in.
  • 9.4 CSE will not be responsible for any costs charged by hotels due to damage caused by you, or for the return of any part of a bond payment.

10. Tour merchandise

  • 10.1 Where applicable, please choose tour merchandise sizes carefully as it will not be possible to exchange these items at a later date.
  • 10.2 While every effort will be made to ensure all tour merchandise is correct, we cannot accept responsibility if the sizing does not meet your personal expectations due to the limitations of the sizes, merchandise, or styles available.

11. Match tickets

  • 11.1 All tickets included in your package are supplied in accordance with the Ticket terms and conditions of the rugby union hosting the game, for which an administration fee is paid. This is included in the price of your package.
  • 11.2 The tickets that form part of your package may not be resold or transferred without our prior written consent, and you cannot advertise or offer a ticket for transfer or resale on the internet or through any other medium. Tickets also cannot be used for advertising, promotion or other commercial purposes (including prizes, competitions or trade promotions) or to enhance the demand for other goods or services without the prior written permission of the host union.
  • 11.3 If we are made aware of any prohibited use of your match tickets, we reserve the right to cancel your tickets and we may refuse to transfer your booking.
  • 11.4 If the match you are scheduled to attend is cancelled, we will refund you the face value of your ticket if we are able to obtain a refund from the ticket issuer. Your holiday package will be unaffected by the match cancellation and we will continue to provide you with the agreed services. We recommend you check your travel insurance to make sure that you are covered in the event that a match you are due to attend is cancelled or postponed.
  • 11.5 We will distribute your tickets to you in a manner that we deem most appropriate. We will let you know which method of distribution we intend to use prior to departure, but reserve the right to amend this at any time. Once distributed tickets are your responsibility and cannot be replaced.
  • 11.6 Please note that CSE cannot be held responsible where the position or perceived quality of your seat at the match does not meet your personal expectations.
  • 11.7 If you would like your ticket seating allocation to be linked to other customers, please let us know. While every effort will be made to allocate match seats for linked bookings together, this will be dependent on the ticket allocations we receive and cannot be guaranteed.

12. Our responsibilities

  • 12.1 The services that we supply consist solely of:
    (a) Arranging and coordinating travel, accommodation, match tickets and events.
    (b) Making bookings and issuing tickets and vouchers to customers for the provision of services and facilities by suppliers.
  • 12.2 We undertake to perform these services in accordance with the law, with reasonable care and skill. However, we will not be held liable for any loss, damage, or claim arising from acts or defaults outside the control of coneystanleyEvents and its employees – including (but not limited to) suppliers of travel, accommodation, and match tickets in connection with your package.
  • 12.3 To the extent permitted by law, our liability to you and your party will be limited to the value of the total cost of your package.

13. Documentation

  • 13.1 Please check all of the confirmation letters and documentation distributed to you in relation to your travel and accommodation to ensure it fully meets your requirements. You must bring any errors to our attention at least 14 days before your travel date or we cannot guarantee the errors will be corrected to your satisfaction. CSE will not accept responsibility for any documents subsequently altered without our consent.

14. Passport and visa requirements

  • 14.1 If your package includes services fulfilled outside New Zealand, you will need a current passport that must be valid for at least six months after your return to New Zealand.
  • 14.2 You must check passport, visa, immigration, health, and customs regulations and requirements well in advance. It is your responsibility to ensure you have the correct documentation to allow your entry overseas and/or return to New Zealand.
  • 14.3 Official travel advice issued by the New Zealand Ministry of Foreign Affairs and Trade is available by visiting their website at We recommend that you review this information both prior to making your booking and prior to departure.

15. Accident Compensation

  • 15.1 If you are ordinarily resident in New Zealand, any personal injury you suffer while overseas is likely to be covered by the Accident Compensation Act 2001. To the extent permitted by law, CSE will not be responsible for any personal injury you suffer during your travels.

16. Force Majeure

  • 16.1 If we are delayed in or prevented from performing our obligations due to an event of force majeure (including, but not limited to, natural disasters, war or riots, closed or congested airports, or technical problems), then such delay or non-performance shall not be deemed a breach or entitle a claim for injury, damage, loss, delay, additional expenses or inconvenience.
  • 16.2 Our obligations shall be suspended while such event of force majeure continues.

17. Limitation of Liability

  • 17.1 Except as required by law (and to the minimum extent required by law), neither party shall be liable to the other for any indirect or consequential losses, costs or damages that arise out of or that are in connection with any duty or obligation under these terms and conditions or any duty or obligation at law.
  • 17.2 To the extent that we have any liability to you under these terms and conditions or at law that liability shall be capped to the amount that you have paid or is payable to us in accordance with these terms and conditions.

18. Privacy

  • 18.1 Our collection, storage, and use of your personal information is subject to CSE’s privacy policy and is also subject to all applicable laws, including the Privacy Act 1993 (New Zealand).
  • 18.2 You have the right to access your personal information recorded by us and to have it updated and corrected as necessary by contacting one of our employees.

19. Consumer Guarantees Act

  • 19.1 Unless clause 19.2 applies, the Consumer Guarantees Act 1993 applies to the services we provide and nothing in these terms and conditions is intended to contract out of or limit the application of the Consumer Guarantees Act 1993.
  • 19.2 If you are entering into this Agreement in trade (as that term is defined under the Consumer Guarantees Act 1993), then we each confirm, acknowledge and agree that the goods and services are supplied to you and acquired by you in trade for a business purpose, and that the statutory guarantees and implied terms, covenants and conditions contained in the Consumer Guarantees Act 1993 are excluded to the fullest extent permitted at law, and do not apply.

20. Accuracy

  • 20.1 All reasonable care has been taken to ensure the accuracy of information on the website and other published material – however, prices and services offered are subject to change.

21. Governing law

  • 21.1 These terms and conditions are governed by New Zealand law and the courts of New Zealand shall have exclusive jurisdiction to settle any dispute which may arise from these terms and conditions.